Refund & Cancellation Policy for Nano Banana

Effective Date: October 5, 2025 Last Updated: October 5, 2025 Thank you for using nanobananai.ai. This Refund & Cancellation Policy ("Policy") explains how payments, cancellations, and refunds are handled for purchases made through our platform. By completing a purchase or subscription on nanobananai.ai, you agree to the terms outlined below. 1. Nature of Our Service nanobananai.ai provides access to AI-powered image generation tools and related digital features. Because these services deliver results instantly upon purchase (via credits or direct access), all sales are considered final once the transaction is processed. 2. Refund Policy 2.1 General Rule All payments made on nanobananai.ai are non-refundable. Refunds will not be issued for: • Used or partially used credits. • Subscription renewals that occurred before cancellation. • Dissatisfaction with results or features after purchase. • Accidental purchases or change of mind. 2.2 Exceptional Circumstances Refunds may be considered only in limited situations, such as: • Duplicate charges caused by a system error. • Unauthorized payments verified by evidence. • Technical issues that prevent access to purchased services and cannot be resolved by our support team within a reasonable timeframe. All refund requests are reviewed on a case-by-case basis, and nanobananai.ai reserves the right to approve or deny any request. 3. Requesting a Refund If you believe you qualify for a refund, please contact us within 7 days of purchase at [email protected] with: • Your name and the email used for the purchase. • Transaction date and order reference. • A brief description of the issue. If approved, refunds will be issued to the original payment method within 5–10 business days, subject to processor timelines. 4. Subscriptions & Cancellations • You may cancel a subscription at any time through your account settings. • Cancellation stops future renewals but does not generate a refund for the current billing period. • Access to features or credits continues until the end of the paid term, after which it will automatically expire. 5. Chargebacks & Disputes • Filing a payment dispute or chargeback without contacting us first may result in immediate suspension of your account. • Please reach out to [email protected] before opening a dispute — in most cases, we can resolve issues quickly. • Our payment partner Creem.io may issue refunds independently when required to comply with financial regulations or fraud prevention standards. 6. Policy Updates • We may update this Policy at any time to reflect service or compliance changes. • Revised versions take effect immediately upon posting. Continued use of nanobananai.ai after an update constitutes acceptance of the new terms. 7. Contact For any questions about this Refund & Cancellation Policy, please contact: nanobananai.ai 📧 [email protected] 🌐 https://nanobananai.ai